MLM and Regulators: Innovation, not Infraction
Direct sellers seem to keep getting in trouble with the FTC and other regulators. Is there really a fundamental flaw with the model, or are these companies simply pushing the envelope of innovative...
View ArticleWhy and How to Build Stronger Relationships Online
So, you’ve got hundreds of LinkedIn connections, Facebook friends, and Twitter followers. Now what? Are they really helping you grow your business? Depending on what you're trying to accomplish, you...
View ArticleThe Truth About Motivation
Motivation isn't about just getting pumped up. It's about the moment of truth when you turn intention into action. And there's only one right way to do it: the way that works for you.
View ArticleHow to Succeed Without Setting Goals
Can you imagine a life without goals? It doesn’t mean becoming a wandering bohemian or a couch potato slacker. What matters is that you keep moving in the right direction, not when you get there. Find...
View ArticleHow to Prevent Online Reputation Problems Before They Happen
As the saying goes, “An ounce of prevention is worth a pound of cure.” Cleaning up online reputation problems when they’re showing up in search engines can be slow and costly. The far more...
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Nothing But the Dog in Me
I couldn’t get this song out of my head this morning. Bow wow wow, yippie yo, yippie yeah. Bow wow, yippie yo, yippie yeah.
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Social Media Is a Social Equalizer
I saw a recent tweet that reminded me of something we wrote about in The Virtual Handshake: A4 Thanks to social media, people with innovative ideas, disabilities have gotten a stronger voice...
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To Improve Customer Service, Respect Your Customer’s Time
The #1 way to systematically improve customer service is this: Embed respect for the customer’s time into your processes and practices. For example: In a sit-down restaurant, minor errors in an order...
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